Current Vacancies

Reception / Patient Experience

Key focus

To be the leader of exceptional patient end to end experience for BaiMed Clinics. To organise appointments, facilitate enquiries, accept payments, re-booking.

Be the standard of Pride of Place for the clinics, maintaining a Covid safe environment for all patients and staff.

Responsibilities

  • Ensure that Start of Day, General Duties and End of Day procedures are followed carefully.
  • Liaise with the Manager on all matters relating to safety and efficiency within the Practice.
  • Exercise confidentiality in regard to patient care and all aspects of the practice
  • Patient arrival – inform of delays; answer telephone calls promptly and courteously; pass on messages promptly to appropriate person
  • Manage daily incoming and outgoing mail, email and faxes; type and file outgoing correspondence, scanning as required
  • Update records as directed; ensure investigation reports downloaded for checking, response and follow up
  • Advise patients of credit and billing policies; issue invoices and receipts; process payments; prepare banking and reconcile; maintain petty cash records.
  • Update patient records and information as required
  • Batching and follow up of Medicare claims
  • Banking – daily reconciliations and bank deposits
  • Errands to bank, post office, other as required
  • Photocopying; faxing; scanning and stocking tasks; ensure reception and waiting areas are clean and tidy; ordering of office stock
  • Other duties as requested by Business Manager, practitioners or team members
  • To actively participate in general staff meetings
  • To attend training sessions in-house and external courses when required
  • Some availability to fill in when staff away on annual, personal or other leave

Qualifications, skills, experience & competencies

  • Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs
  • Excellent interpersonal and communication skills
  • Well-presented, friendly and courteous
  • Represent the practice in a confident and positive manner at all times
  • Undertake all duties in a diligent manner, with honesty and integrity
  • Maintain absolute confidentiality regarding patient and practice information
  • Have a vigilant attitude to accuracy, being prepared to double check as necessary
  • Work cooperatively and independently
  • Demonstrate ability to prioritise and organise, with attention to detail
  • Demonstrate commitment to ongoing professional development

To apply for this role please complete the form below

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